I grew up calling Phyllis aunty. I met her when I was only 2 or 3 years old, when we moved to Third Cross Road, and I went with mummy (Melanie) down to the shop for the first time. As we grew up, James and I would be sent down with an indecipherable list which only Phyllis and Frank could ever make out. I particularly remember picking up mum's Players No. 6 (something that could never happen now!), and choosing a few sweets or an ice lolly while I was at it. When we went to school across the road (Trafalgar infants and juniors), we'd be in the shop on the way home, and then by the time I was a teenager I'd be helping out. I learnt mental arithmetic manning the till. When I was 12/13 I went down to the shop once a week to weigh with her in the back room. Phyllis would keep a note of how well we were both doing, and always be either sympathetic or encouraging. Phyllis's gentle kindness and support meant so much, and her lovely sense of humour too. She looked after James after football on Saturday afternoons (he'd get chips!), and then later, when I went to university, she'd come to visit with mum. After she moved to Whitton mum and I would take her out on trips to National Trust homes and gardens, or down to Brighton for a bit of sea air. She was always so easy to be with, loved a good chat, and sharing all the news. And her knitting was beautiful! Love you always dear Aunty Phyllis, Barbara xxx